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Frequent Asked Questions
E-Tickets
1. What is an e-Ticket??
An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandate.
2. How will I get my e-Ticket details?
The electronic ticket details will be emailed to your email id given at the time of booking within 3 business days from the date of booking. You can log on to the Customer Support section on the website to view the booking details.
3. How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket printout or the airline e-Ticket number (mentioned on the e-Ticket copy) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time. Please note that the minimum check-in time for e-Ticket passengers is 3 hours before departure.
4. Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline?
It is mandatory to show your e-Ticket printout. You will need to show a photographic identity proof (original passport) along with the valid travel documents, at the airport check-in counter of the airline.
Cancellation
1. What are the cancellation charges?
All tickets are subject to cancellation penalties with exception of some tickets being non-refundable but reusable later as per the rules of the airline.
2. How do I cancel my tickets?
Please contact our customer Care Team for assistance or write to us at teamsme@sotc.in. Our team will go through the fare conditions with you and help you with the request.